Job Summary
• Lead development of a roadmap of integrations and automation improvements to the Salesforce.com CRM to build the system as a single source of truth and operational central point for Digital Services Portfolio. Includes leading design of automation points, overseeing development in collaboration with IT resources, leading testing, deployment and acting in a capacity for post-implementation support.
• Design of end-to-end experience for enhancing CRM to cover best in class sales and operational user experience for managing leads, sales opportunity and funnel management, operations/order management, trial/POC management, ticketing, and licensing and analytics on software entitlements.
• Manage manual migration and integration and ongoing data quality
• Lead automated interfaces in the software ecosystem to/from the CRM and including guiding reporting and analytics of data
• This role is responsible for overseeing the delivery of very large, complex internal projects, which often span multiple regions, and involve high risk, ensuring adherence to established standards and protocols.
• The role manages project ROI, develops project plans and leads multiple sub-projects with a focus on scope, cost, quality, communication, and issue resolution. The role maintains relationships with upper-level stakeholders, coordinates between product management, IT and engineering teams and provides recommendations for departmental or process/systems improvements. The role also engages in mentoring and guiding lower-level employees, thereby ensuring continuous individual as well as team development.
Responsibilities
• Oversees the delivery of internal projects, typically encompassing very large scale and complex projects, spanning single or multiple regions, presenting a very high level of associated risk.
• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
• Provides recommendations/consultation to management on areas for departmental or implementation process improvements.
• Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas.
• Coordinates between product management, who define requirements, and engineering, who are responsible for implementation.
• Develops project plans, estimations, specifications, flowcharts, and presentations.
• Leads and manages multiple projects by handling scope, cost, quality, communication, root cause analysis, and escalation management.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.
Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.
Preferred Certifications
• Project Management Professional (PMP)
Knowledge & Skills
• Knowledge of HP Inc. systems a plus
•Salesforce.com or similar CRM knowledge a plus
• SAP or SAP S4 systems a plus
• System Development Lifecycle
• Business Analysis / Tools enabled process re-engineering
• Sales tools/processes
• Agile Methodology
• Testing
• Automation
• Business/Sales Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Project Management
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs) / Return on Investment (ROI)
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.
Complexity
• Provides highly innovative solutions to complex problems within established policy.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.