Customer Lifetime Value Manager

Customer Lifetime Value Manager
At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our company , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law. For, we believe that life is better when #youareyou.well-being needs.
 

Your role:

• CLV Manager for Tamil Naidu and Kerala district
• Provide inputs to Identify the right GTM for the various portfolio items of CLV along with CoE , CLV leadership and the business marketing managers.
• Drive the CLV sales process End to End together with RMs for the big Irons like MR, CT, Cath lab.
• Drive the CLV sales process end to end together with the RMs for the flow business, i.e US & MATC
• For flow-CLV business sales execution work closely with the Channel partners, AMs, CMs
• Drive the CLV-identified portfolio as identified from time to time to create the GTM..ex Uro Nav, DP, ISCV for the existing base.
• Identify ways of collaboration & execution with Inside sales.
• Create local level Digital campaigns for Inside sales along with inputs of AMs and BMMs.
• Deliver to the CLV AOP-OIT and Rev
• regarding existing Installed base--be a one stop shop for the district in terms of the SmartPath's availability, bringing usage level information by working together with service teams etc.
• Overall CLV needs to bring Sales, margins for existing IB, improve the LC margins and also enhance the stickiness for the replacement IB.

You're the right fit if:

• Min 12 years of relevant work experience

    Leading KPI’s

• Activities: 
• Calendar of activations
• # of calls/duration of calls/connects/Meetings/presentations/demos (also measure against target if any)
• ·Campaign/Leads: # of leads (Hot/Warm/Cold) and Lead to opportunity conversion rate
• Opportunity Progression: Opportunity by stage/forecast category, sales cycle length, and win rate
• Customer Facing time.

      Lagging KPI’s

• OIT: OIT met and monthly progression (Gap to target)
• Visibility: Incremental Visibility/Coverage
• ROI: Incremental OIT, Change in Sellex and Cost Savings
• Profitability (IGM)
• Requitement Competency
• Philips Behaviors & Competences
• Action oriented
• Drives results.
• Collaborates
• Nimble learning
• Self-Development
• Builds networks.
• Excellent communication skills
• Ability to manage stakeholders.
• Strong phone presence
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• The ability to multi-task, prioritize and manage time effectively.
• Certified LEAN Basic

About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.