Customer Experience Team Lead

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core valuesare our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.

The Role:

The Customer Experience Team Lead plays a crucial role in our Customer Experience department by directly managing people, providing instructions, guidance and support. Ensuring that new employees are on-boarded and enabled and that the team is properly trained and capable of performing day-to-day tasks.

What you'll be doing everyday:

• Oversee your team’s day-to-day activities
• Ensure that all tasks are completed and goals are met
• Train and coach team members
• Provide instructions, direction, or guidance to complete daily tasks
• Perform daily tasks and projects as needed
• Perform regular one-on-one meetings with direct reports
• Address performance issues working directly with the Manager
• Communicate any process improvement ideas to their Manager
• Prepare progress and status report to the Manager
• Participate in recruitment activities
• On-board and train new employees

Preferred Qualifications:

• 3-4 years experience in customer experience or account management
• 1-2 years experience managing people
• Exceptional organizational and time management skills
• Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data
• Experience using Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
• Exceptional customer service skills
• Exceptional interpersonal, verbal and written communication skills
• Minimum Associates Degree (Bachelor Degree preferred)  
• Experience with international travel or education documentation, considered an asset 

About ApplyBoard

ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.

ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.

Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.