Customer Education Operations Analyst

Grade Level (for internal use):

The Role: Customer Education Operations Analyst

The Team:

The Customer Education team at Commodity Insights is instrumental in driving product adoption and enhancing the customer experience with engaging, online courses and self-serve product knowledge. Focused on building exceptional digital learning programs delivered through our world-class learning portal, - The Learning Center, the team thrives on collaboration, innovation, and strategic alignment to empower our clients and employees alike. 

Role Description:

We are seeking a highly analytical and data-driven Operations Analyst to join our growing Customer Education team. In this role, you will play a critical role in supporting data-driven decision making by analyzing key metrics, identifying trends, and uncovering insights that inform the development, deployment, and optimization of our learning programs. You will work closely with the Customer Education Operations team, Learning Portfolio Managers, Content Developers, and other stakeholders to leverage data to improve learner outcomes, enhance program effectiveness, and drive business growth.

Responsibilities and Impact:

• Collect, clean, and analyze data from various sources, including our Learning Management System (LMS), customer relationship management system (Salesforce), and other relevant databases.
• Develop and maintain key performance indicators (KPIs) to track the effectiveness of learning programs, such as course completion rates, learner engagement, time-to-competency, and return on investment (ROI).
• Analyze learner data to identify knowledge gaps, areas for improvement, and opportunities for personalization.
• Utilize data visualization tools to effectively communicate data insights through charts, graphs, and dashboards.
• Generate reports and dashboards to communicate key findings and insights to stakeholders, including the Customer Experience leadership team and Business Line leadership.
• Develop and implement data-driven strategies to improve learner engagement, optimize learning pathways, and enhance the overall learning experience.
• Stay abreast of the latest trends and best practices in data analysis and business intelligence.
• Collaborate with cross-functional teams to ensure data accuracy, consistency, and effective data utilization.
• Proactively identify and address data quality issues to ensure the integrity and reliability of data analyses.

Basic Required Qualifications:

• Bachelor's degree in Data Science, Statistics, Business Analytics, or a related field.
• 2+ years of experience in a data analysis or business intelligence role.
• Strong analytical and problem-solving skills with the ability to analyze complex data sets and draw meaningful conclusions.  
• Proficiency in data analysis and visualization tools (e.g. Power BI).
• Proficiency with Salesforce
• Experience with Learning Management Systems (LMS)
• Excellent communication and presentation skills with the ability to effectively communicate data insights to both technical and non-technical audiences.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Detail-oriented with a high degree of accuracy and attention to detail.  

Preferred Qualifications:

• Experience in the education or training industry.
• Experience using an API tools (e.g. Postman or similar) for extracting, updating, and converting data outputs.
• Experience with statistical modelling and predictive analytics.
• Experience with AI and machine learning techniques.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

  
  

• Flexible Downtime: Generous time off helps keep you energized for your time on.

  
  

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  
  

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  
  

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  
  

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf 

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