Customer Contact Communications Represen

Project Role : Customer Contact Communications Represen
Project Role Description : Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction. Create focused communications to reinforce existing processes or introduce new ones. Help manage the tools used for agent communications.
Must have skills : Contact Center Technology Capabilities
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Contact Communications Representative, you will be responsible for identifying and conducting communications activities to improve agent effectiveness and increase customer satisfaction. You will create focused communications to reinforce existing processes or introduce new ones, and help manage the tools used for agent communications. Your typical day will involve developing and implementing communication strategies, collaborating with cross-functional teams, and ensuring effective communication channels are in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Develop and implement communication strategies to improve agent effectiveness and customer satisfaction. - Create focused communications to reinforce existing processes or introduce new ones. - Manage the tools used for agent communications. - Collaborate with cross-functional teams to gather information and ensure effective communication channels. - Monitor and analyze communication metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Capabilities. - Good To Have Skills: Experience with customer service software and tools. - Strong understanding of communication principles and best practices. - Excellent written and verbal communication skills. - Ability to create engaging and impactful communications. - Experience with data analysis and reporting. - Knowledge of project management methodologies. - Ability to work effectively in a fast-paced and dynamic environment. Additional Information: - The candidate should have a minimum of 2 years of experience in Contact Center Technology Capabilities. - This position is based at our Chennai office. - A 15 years full time education is required.15 years full time education

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