Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
Duties and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Cross sell
Education Requirements
Under Graduates/Graduates
Experience Requirements
Fresher/ 1 -2-year experience (Customer service in banking or any field)
Skills and Abilities
Versant 3 or Svar equivalent
Basic Telephone Etiquettes and basic computer skills
Ability to write, read and speak English to suit business need
Agent should be able to communicate in English, Hindi
Regional language proficiency as required
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.