Customer Care Executive - Vapi

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. 
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

• Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS
• Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority
• Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.
• Needs to achieve monthly sales collection targets

Key Result Areas:

• Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)
• Ensure to maintain CRM quality standards in each customer communication.
• Adhere to the benchmark & SOP prescribed in the training.
• To Provide accurate information to all callers & resolve queries raised during the calls