https://bayt.page.link/MQYHyaWJQuTF3oxb8
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

Work Schedule


Standard (Mon-Fri)

Environmental Conditions


Various outside weather conditions

Job Description


Thermo Fisher Scientific Inc. is seeking an exceptional candidate to join our team as an Engineer I, Field Service in India. As a Customer Service role, this position offers a unique opportunity to make a positive global impact by enabling our customers to create a healthier, cleaner, and safer world. At Thermo Fisher Scientific, we are dedicated to developing world-class solutions for the toughest challenges, such as environmental protection, food safety, and disease cures.


Responsibilities:


  • Provide front line support for service, service sales, and spare inquiries to help achieve revenue targets.
  • Perform onsite installation, calibration, preventive maintenance, and repair of HPLC, UHPLC instruments.
  • Interact with customers with integrity, fairness, and technical expertise.
  • Prioritize tasks based on business needs and meet call response time agreements for contract customers.
  • Achieve revenue targets through successful execution of instrument repair, installation, and preventive maintenance.
  • Build strong customer relationships to promote and close service contracts and other service products.
  • Collaborate with internal partners to resolve customer issues and improve processes.
  • Lead spare parts including ordering, usage, returns, and physical count.
  • Maintain technical proficiency by attending trainings, team meetings, and staying up-to-date on new products, markets, customers, and competitors.
  • Manage travel expenses and adhere to travel policies and guidelines.

Requirements:


  • Bachelor's degree in electronic engineering or related field, or equivalent work experience and knowledge.
  • Minimum of  6 to 9 years of meaningful experience in a related engineering and/or customer-facing role.
  • Effective questioning skills to identify customer needs.
  • Effective time management and proactive approach in planning tasks.
  • Collaborative individual who easily adjusts to new circumstances and offers valuable suggestions.

Working Conditions:


  • Frequent travel to customer sites, approximately 50% of work time.
  • Work remotely at home and in a laboratory environment.
  • Ability to stand for long periods of time.
  • Handling of chemicals and hazardous materials.
  • Flexibility for additional hours and flexible shifts.
لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.