Customer Care Coordinator

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title – Customer care Coordinator.

This role is responsible for effective supporting and managing UK and NL customer orders, including timely and accurate entry and processing of all orders received. Accountable for contract set-up for dealers, warranty management, and sharing accurate reports with stakeholders.

This role requires deeper knowledge and understanding of supply chain activities to solve problems and escalations.

Job Description

• Entering and managing customer orders on EOS and syteline systems.
• Verify order details for accuracy, including product selection, pricing, and delivery schedules.
• Address customer questions, provide information, and offer solutions to resolve problems or complaints.
• Manage contracts and services in accordance with company policies.
• Analyze the contract details and process it accurately.
• Process and manage warranty claims.
• Analyzing the claim data and determining validity and eligibility.
• Able to complete assigned reports on time.
• Create and maintain SOP.

Skills and requirements

• Bachelor's degree in any field with 4 to 5 years of experience.
• 2 to 4 years of experience as customer care coordinator.

• Great interpersonal skills with an ability to build stakeholder relationships, and manage escalations, conflicts, and disputes while preserving relationships.
• Good communication skills, both written and verbal.
• MS Excel -Advanced skill level.
• Quick learning ability and to work independently.
• The ability to work under pressure, manage time, prioritize and meet deadlines.
• Must be able to perform all essential functions of the position with or without supervision.
• Able to maintain consistent performance and ensure quality of deliverables.
• This role will work in the UK shift (12 noon to – 9 pm).

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.