Job Title - CRM Manager Location - Trichy Job Description
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We are seeking a dynamic and experienced CRM Manager - Service to join our communications team. The ideal candidate will be responsible for managing customer relationship management strategies and ensuring high levels of customer satisfaction. The CRM Manager will work closely with the service team to develop and implement effective customer retention programs and initiatives. This role requires a strong understanding of customer service principles, excellent communication skills, and the ability to analyze data to drive customer engagement and loyalty.
Responsibilities:
Develop and implement customer relationship management strategies to enhance customer satisfaction and retention.
Collaborate with the service team to identify customer needs and preferences.
Analyze customer data and feedback to identify trends and opportunities for improvement.
Design and execute customer retention programs and initiatives.
Monitor customer satisfaction levels and implement strategies to address any issues or concerns.
Utilize CRM software to track customer interactions and measure the effectiveness of customer retention efforts.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Requirements:
Bachelor's degree in marketing, business, or related field.
Proven work experience as a CRM Manager or similar role in the communications industry.
Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Proficiency in CRM software and data analysis tools.
Ability to work collaboratively in a team environment.
Strong analytical and problem-solving abilities.
Knowledge of customer retention strategies and best practices.
