You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
You Lead the Way. We’ve Got Your Back.
How will you make an impact in this role?
Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
- Make Inbound & Outbound calls to card members
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Minimum Qualifications
- Graduate with minimum 1 year experience in international contact centers (collections experience is desired but not mandatory)
- Should possess analytical, decision making and problem-solving skills
- Multi-skilled across card platforms/products is preferable
- Demonstrated dependability/self-motivating skills and change management ability
- Demonstrated ability to work effectively within a team environment as well as independently
- Strong team player with high level of integrity
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a window environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
