الوصف الوظيفي
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun. ABOUT THE TEAM:This position will work with our Client Engagement organization to manage and execute the strategies, development, and implementation of impactful and effective change management and communications.WHAT YOU WILL BE DOING:Writes copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, employee bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates) as necessary.Determines the need for and content of graphics to explain and enhance written materials and edits materials for content, grammar, format, etc.Gains approval on materials from appropriate personnel, reviews a final copy of materials to ensure correctness and readiness for production and arranges for production, duplication, and distribution of materials.Coordinates projects by determining project scope, deadlines, and resources. Contacts outside vendors, e.g., design firms, advertising agencies, and freelance writers to develop design/concept of communications materials and/or prepare materials for publication.Meets with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications, and tone/image of materials, and make recommendations on the organization, style, etc. of materials.Performs communications-related support activities. Assists in developing objectives, standards, procedures, etc. for various publications and events, e.g., company magazines, trade shows, and newsletters. Conducts surveys to obtain feedback from employees regarding company publications. Maintains history files of company publications, product releases, etc. Provides general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events. WHAT YOU BRING:4 to 8 Years of Banking Solutions Products that utilize Client Portal as their distribution channel and leverage the Enterprise Incident Management (EIM) team. Will also be responsible for reviewing, editing, and internally distributing RCAs (root cause analysis)Incident Management experience.Strong in written/verbal English due to the time sensitive, client facing nature of the role.Workfront administration and dashboard experience.Willing to work in 24/7 shift and at times weekend on call support.Analytical/critical thinking skills: Urgent communications are time sensitive, can be complicated, work with multiple stakeholders and executives.Work with authority: We have created a best practice with internal SLAs. The communication analysts are responsible for pushing the stakeholders on the call to meet the deadlines and hold them accountable for getting the information and impacted clients to them.Team/Product: While we support Banking Solution products that utilize Client Portal as their distribution channel and leverage the Enterprise Incident Management (EIM) team, Some of the most common EIM products/teams that are engaged are as follows: Credit (like TBS), debit (like EFT Services - Brown Deer), community core (like IBS Or HORIZON), Digital (like Consumer eBanking or Business eBanking), ACH and Image Solutions (like ImageCentre) are the most active products in terms of incidentsWhat we offer youAn exciting opportunity to be a part of the World’s Leading FinTech Product MNCTo be a part of a vibrant team and to build up a career in the Core Banking/Payments domain.A broad range of professional education and personal development possibilities – FIS is your final career step!A broad range of professional education and personal development opportunitiesPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass
