Introduction IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.
Your Role and Responsibilities
Manage the Core Banking Tower for Application Support Services for an Indian Bank
Handle all Client communication and Escalations for this tower
Problem analysis and validation of classification.
Work effectively with your team to troubleshoot and restore applications that are in the core banking tower
Set up Support services such that SLA are met
Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd Party
Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues
Work towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMS
Build further business and ensure account profitability
Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues
Manage Service Levels effectively
Advises clients regarding products and solutions for solving problems in the Banking Industry for Core Banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients’ businesses and how it relates to specific banking segments.
Who you are:
Sr. Banking SME and Core Banking Tower Lead
What you’ll do:
Manage the Core Banking Tower
Manage and Ensure Effective Communication with the client
Manage all L1/L2/L3 team members under you
Manage Critical Situations Effectively
Manage Service Levels Effectively
Ensure Productivity in your Tower through Automation and Next Gen AMS techniques
Generate Further Business through CRs
Required Technical and Professional Expertise
Good Understanding of Core Banking Skills
Advance Knowledge of Finacle and Experience in Trouble shooting Finacle and its surround Applications
Knowledge of Fin Assure and Experience Fin Assure Configurations
Experience in working in Finacle in the Indian Environment
Should have handled a team > 20 in the Banking Industry
Effective Handling of Critical Situations
Ability to handle Stress Situations Effectively
Preferred Technical and Professional Expertise
Knowledge and Experience in Monitoring Tools like Dynatrace
Experience in implementing Niche state of Art solutions in Banking
