Job Title
Job Description
For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.
Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.
The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.
The Conversational Bot Engineer I will have daily responsibility to recommend, develop, and implement intuitive, scalable conversational bot experiences, ensuring that initiatives support the corporate vision. The person in this role will have daily responsibility for managing and supporting the Conversational Bot Cloud and local infrastructure. This includes, but is not limited to:
Working with all engineers, and sometimes lead the effort, to provide seamless service delivery and support of the overall Conversational Bot solution, currently using Dialogflow CX and Dialogflow ES
Assist with the ongoing evolution and development of the Bot and automation experience, including integrations with the Genesys Contact Center solution
Primary/Key Responsibilities
Minimum Qualifications
Preferred experience
Experience with Genesys Intelligent Automation development is preferred
Groovy scripting experience
Strong Java experience
#LI-KN2
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Location
Additional Locations
Employee Type
Job Functional Area
Business Unit
At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.
Diversity & Inclusion Statement:
Kaplan is an Equal Opportunity Employer. All qualified applications will receive consideration for employment with regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or sex. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.
Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.
Kaplan is a drug-free workplace and complies with applicable laws.