You are a strategic thinker passionate about driving solutions in Control Management. You have found the right team.
As a Control Management Professional in our Finance team, you will have the opportunity to shape and promote the strategic goals of our firm. You will lead a dynamic team, ensuring the smooth operation of our front office functions and acting as a key point of escalation for operational challenges. This role offers the chance to enhance current controls, implement new processes, and provide expert guidance to our Service Centre personnel. Your leadership will ensure the delivery of high-quality, timely, and consistent services across our business.
Job Responsibilities
- Lead the personnel within the functional team ensuring tasks are delegated responsibly, performance is managed correctly and the team is motivated effectively
- Be aware of key business objectives, and ensure these are applied appropriately to all business activities
- Take ownership for all escalated issues and ensure resolution is appropriate and timely and take necessary steps to mitigate future occurrence
- Manage resources to ensure all tasks/duties are delegated appropriately to ensure high service level is maintained. Ensure all team members are sufficiently trained on new CCS activities to continue the level of support to stakeholders
- Ensure effective quality assurance and integrity within the team. Ensure standards and consistency of the work is high within the internal team whilst ensuring coherence with stakeholders
- Provide timely, consistent and accurate reporting of activities undertaken by the team ensuring that the data is useful, timely and accurate. Initiate extra activities and other management interventions wherever gaps in the processes are identified or issues arise, as needed
- Act as point person for Business control managers as way of escalating issues, problem and query management. Build strong working relationships with BCM’s/BM’s, Legal and Compliance to contribute to improving outcomes, reduce conflict and misunderstanding
- Work with stakeholders to improve the overall interactions and the process to reduce queries
- Ensure knowledge of LOB supported is strong with a deep understanding of business areas functions and activities. Ensure Stakeholder’s are identified and their requirements for communication and engagement are identified and met.
- Provide the correct level of stakeholder management to ensure overall team is not distracted by individual needs. Supporting and presenting when required to the CIB CCS Steering Committee, Working group etc.
- Involve in other key global, strategic initiatives,
Required qualifications, capabilities, and skills
- Strong staff management skills. Experience in managing people’s performance
- Confident and effective communication skills both orally and in writing and with the ability to adapt style to suit the audience.
- Creative and innovative problem solver, with the ability to independently assess a wide variety of tasks
- Effective listening skills with ability to identify people’s issues quickly. Ability to juggle multiple priorities and stakeholders demonstrated through strong organizational skills
- Effective leadership skills with the ability to command respect and create a sense of community amongst team members
- Strong interpersonal skills allowing effective working relationships to be built with team members, Control managers, Business managers etc.
- Strong influencing and negotiation skills. Adaptable in working style and comfortable working within ever changing environment
- Can think and act in pressured and time sensitive situations. Strong presentation skills including generating presentations and effectively communicating to senior management
- Experience in Financial Services, Control Oversight and/or similar role
- Comprehensive understanding of Risk and Controls
Preferred qualifications, capabilities, and skills
- Knowledge of CIB products (Markets, Banking, Securities Services) – preferable
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
