You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.
Your Role Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. Your Responsibilities You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
• To undertake all of the activities of a Customer Service Specialist, as well as provide coordination + supervision across your team to ensure they deliver against their key performance indicators (KPI).
• To manage, plan, organize, staff, + direct customer service activities while also attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within your team + allocating resources adequately on a day to day basis.
Your Skills and Experiences
Any Graduate
Work experience of 5-8 years in handling customer service in contract logistics.
Strong experience of Internal and External Stakeholder Management.
Good Communication skills.
Good Reasons to Join Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
