·Organization structure
oThis role will report to the PSS CS&Q VP of the division .
o60% Strategical activities / 40 % Tactical activities
·Mission
oThe position have two Missions
•.Responsible for developing and deploying Continuous Improvement Transformation across PSS .
•Customer services Innovative and Creative Digital solutions ( AI/Augmented /ML andIntegrated solutions)
·Manage all the Global belts certification and Drive Red X, Six sigma, Kaikaku etc
·Infuse close collaboration on CI with the Customer Transformation leader, product lines of businesses, ETO, MVO , Services LOB, GCP+SO and Other stakeholders
·Develop and Drive the Digital Integrated customer services solution and work with Services LOB, GCP/SO, Global CSQ to have one vision of Customer services solutions
·Manage PSS -CI Certification Program for their division
·Deploy Services solutions/Robustness maturity Model across The all Regions
·Participate in major Services Quality issues and bring the Value to a successful closure
·Qualifications and experiences
oWorked as a Services solution development /Services Excellence/Services environment teams On Digital side ( AI/Augmented/ML/ChatGPT /3 D videos /Contents analytics )
·Expert in Ai/ML/Augmented /ML is Must
oExperience in Deploying the solutions for Customers is highly preferred.
oCustomer oriented mindset, including Customer application knowledge.
oBlack Belt Belt in for Six Sigma is Preferred
•Education:Graduate degree in Engineering or Equivalent
·Specialization in Digital Tools is preferred.
oExcellence in managing both strategy and executions, leading and facilitating Digital solutions and CI
·Excellent Change management and influencing skills.
Strong Leadership and decision-making skills
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