What You’ll Do
* Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
* Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
* Support presale activities and translate business requirements into solution design.
* Build customer simulations in test labs to resolve/validate sophisticated issues.
* Build and deliver customer collateral, documentation, and knowledge transfer.
* Drive customer technology transitions, influencing solution architectures and services.
* Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
* Play the role of an individual contributor.
Decision Making / Impact
* Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
* Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
* Associate with customers along with appropriate internal and external resources' deployment/optimization of Cisco services and solutions.
* Takes ownership of task/project implementation for assigned engagements.
* Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
* Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
* Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
* Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
* Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
* Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You’ll Work With
CX is a team of outstanding technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer happiness metrics, industry recognition, and employee satisfaction scores.
Who You Are
Expertise
* Experience in planning, designing, implementing and solving problems complex Cisco UC solutions for enterprise level customers.
* 3+ years of experience in designing, installing, configuring, and solving the Cisco UC applications such as CUCM, Unity Connection, CUCME, SRST, UCCX, CER, IM&P.
* Experience on Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH and voice endpoints such as IP phones, and CIPC (softphones).
* Experience with planning and executing moderate-scale UC upgrade and migration activities.
* Experience in fixing Cisco Telepresence, Cisco Meeting Server video conferencing, Cisco Expressway, MRA and B2B calls for customers
* Experience with Cisco Cloud Meetings and Messaging solution - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms
* Good understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS.
* Good in TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, and LDAP.
* Experience with UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.
* Knowledge of Collaboration QoS desired.
* Professional level (e.g. CCNP) or equivalent relevant certification desired.
* Good in software programmability, automation, orchestration and/or virtualization.
Leadership / Autonomy
* Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
* Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
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