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How You Will Contribute:
This role within Ciena is responsible for managing complete customer projects and customer engagements, both small and large-scale. It will require building relationships across many facets of a customer’s organization, including Planning, implementation and operations. Network Engineer works directly with Ciena PM’s/PSE/Systems engineering and customers to ensure the completion of project life cycle within the described SoW, essentially priming the Engineering Documentation and Acceptance testing of the solution, Field Implementation.
Collaborate with Ciena Systems Engineering understand Solution Document. Prepare engineering plan. Work closely with Customers planning and Ciena Project management to formalize Acceptance test plan. Ensure on time delivery of solution. Prepare and update required Network Design Document and deployment/migration specific MOPs. Provide technical training and build strong partner team to carry out day to day activities related to project deployment. Troubleshoot technical issues related to deployment, co-ordinate with support team if required.
Essential Duties and Responsibilities:
- Monitor and control the coordination, planning and execution of projects, especially project documentation including LLD, NDD, DCN designs, Link Diagrams and ATP documents.
- Discuss with Systems Engineer and understand the Ciena solution offered and convert the HLD to LLD.
- Support Field Service Technicians and Site Leads in achieving or exceeding the E, F & I Services objectives.
- Ensure all project related administrative requirements and status reports are completed in a timely manner.
- Provide direct interface to the Customer for Engineering design (LLD, Network design, IDP, DCN design, sync design etc).
- Make decisions that have impact on project scheduling, planning, and successful completion of deliverables.
- Seek solutions to problems and escalates as required. Is often first point of escalation for the Field Service Technicians and Partners.
- Uses the Statement of Work (SOW) to appropriately leverage decisions on elements of the job that are above and beyond the scope of the project.
- Act as a mentor and share specialised expertise/support with field personnel.
- Act as a team leader on specific critical projects/activities.
- Interface with supporting groups to ensure all job-related deliverables and requirements are met.
- Coach, develop and mentor field personnel by sharing technical, administrative and organizational expertise.
- Analyze scope and complexity of a job.
- Adheres / ensure adherence to applicable quality standards and technical documentation.
- Provide analysis and on-going status updates to management via reports on assigned projects. Also identify project initiatives and or process improvements.
- Customer submarine network deployment planning and engineering.
Must Have:
- Optical transmission systems (Submarine, Long Haul, Metro, DCI)
- Control plane networks (L-0 and L-1)
- OTN & SDH
- General concept of Ethernet technology
- Network Management System
- DCN Networks planning
- Verbal and written communications skills
- Strong skills in Design documentation creation. Site documents, Low level network design documentation.
- Provide coordination, leadership and technical support within the E,F&I Services team that will meet or exceed Ciena’s operating objectives and core values per
- Able to take up the project turn up, testing and handover to customer.
- Provide support to the Installation Team to ensure completion of a quality installation within budget and on time.
- Interface with FSE, Deployment Managers, Field Operations Mangers and support teams to facilitate efficiencies throughout the installation process, supporting business performance metrics, financial objectives, operational efficiency goals, and maintains effective quality levels.
- Ensures customer expectation and satisfaction are met by providing office support in staffing and reporting.
- Hands on experience in Visio, Word, Excel.
- Min 10-12 years relevant industry experience
- Solid industry experience or equivalent in the areas of telecoms engineering, project management, and customer service.
- BE/BS in computer science, engineering, or related fields preferred.
- Working knowledge of the following applicable telecommunication technologies viz; DWDM, Submarine DWDM communication technologies is plus, OTN, Data Centre Interconnect technology
- Hands on experience on Submarine, DWDM/OTN Links integration and commissioning, acceptance testing.
- Hand on experience in managing customer Teams for technical issues and explain them the root cause analysis.
- Hands on experience on Linux/Unix/Solaris.
Nice to Have:
- Hands on experience on troubleshooting and root cause analysis is plus.
- Lead a team of Planning and documentation for APAC customer network deployments.
- Create MoPs for critical migration activities and review MoPs prepared PSE team.
- DCN Design and support activities.
- Work in different time zone for network deployment/scaling of APAC customers.
- Travel related to project related activities. Strong Analytic skills. Collaboration with stakeholders.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
