Job Title:
Consultant, Global Analytics
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Our role is to facilitate the successful implementation of transformation initiatives by supporting the design, modeling, and implementation of new or enhanced business process solutions. We collaborate with delivery teams to drive ongoing improvement initiatives by harnessing data to pinpoint areas for enhancement. We also help formulate business cases to justify pursuing improvement opportunities and work with subject matter experts within the account to leverage continuous improvement methods, tools, and technology for measurable outcomes. Our aim is to drive efficiency and effectiveness by continuously refining processes and delivering tangible results.
- Support the Transformation Lead by actively owning Releases / Sub-projects within the master project / Epic
- Research, analyse and interpret complex business information to support diagnosis. Experience in project management of inbound and outbound sales would be an added advantage,
- Identify opportunities, solutions, and benefits. Considers alternative options and identifies pros and cons of the solutions to find best fit
- Create Customer Journey Maps and Process Mapping to develop an optimized future state experience and design, incorporating technological enhancements
- Create User Stories, activity diagrams to map processes and data flow in their assigned projects
- Create slides, charts and information packs that provide accurate and engaging visual materials for stakeholders from a range of levels and backgrounds
- Proactively manage the risk register and risk process within the project, ensuring mitigating actions are in place and managed, and escalating as appropriate.
- Create Benefit Summary/Case, detailed RACI matrix and Cost Benefit Analysis of initiatives in assigned projects
- Monitor project and initiatives from proposal to benefits realization
Desired Skills:
- Experience in business process modelling, analysis, and functional design, writing business and process documentation, system/data analysis and data interrogation.
- Knowledge of Agile methodology, (Scrum – CSM certification would be an advantageous)
- Lean Six Sigma, Visio, Advanced Excel (Knowledge desirable)
- Demonstrable team leadership and cross-functional team experience
- Preferable exposure to digital technologies (RPA, Chat BOTs, Self-Services, IVR)
- Excellent attention to detail and strong focus on completing/finishing.
- Excellent oral and written communication, ability to interact effectively with all levels of management.
- Excellent interpersonal skills and ability to communicate effectively with staff, at all levels.
Location:
IND BANGALORE-MANYA Work-at-Home
Language Requirements:
Time Type:
Full time
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