Connectivity Operations Specialist

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE’s vision is to create the Best People Flow® experience by providing ease, effectiveness and experiences to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.

R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services,  Office Flow and Partnership Ecosystem.

We are looking for a Technical Lead – Connectivity Operations Specialist to manage the connectivity operations of IoT and connected devices across the globe. This role involves working closely with global telecom providers, managing device connectivity, and integrating devices with AWS and Azure cloud services. The ideal candidate should have technical expertise in cloud services, telecom network technologies, and the ability to ensure smooth device operations while controlling costs.

Our landscape is quite interesting and large scale, punctuated with key technology areas such as IoT, Cloud, machine learning, big data, artificial intelligence etc., to name a few. We will continue to expand our product portfolio at scale. This role provides an excellent opportunity to be part of this amazing journey of building digital products, while working on interesting challenges with opportunities to continuously learn.

Role description:

• Support the operations in the connectivity domain, to improve the visibility of the connectivity consumption (Data, Voice & SMS), establish practices to optimize the consumption.
• Collaborate with telecom providers to ensure Kone’s product & compliance requirements in the context of connectivity
• Oversee SIM/eSIM management, activation, and device lifecycle operations globally
• Troubleshoot and identify potential connectivity issues on the product portfolio. Contribute towards providing visibility on them and actions towards improvements
• Work with engineering teams to ensure proper device provisioning, monitoring, and OTA updates
• Manage connectivity with local and global telecom providers to optimize costs and services
• Support operational activities, monitor connectivity performance, and ensure high availability
• Analyze connectivity usage, manage budgets, and provide insights to optimize cost control
• Implement automation tools/scripts to streamline connectivity operations and reduce manual tasks
• Ensure security and compliance for device communication with the cloud.

Requirements:

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• Proven experience in managing IoT device connectivity with AWS and Azure cloud services.
• Strong knowledge of telecom network technologies (LTE, 5G, NB-IoT) and working with global telecom providers.
• Experience with scripting (e.g., Python, Shell) for automation and monitoring.
• Excellent communication and vendor management skills.
• Ability to manage budgets and operational costs related to connectivity services.
• Ability to work collaboratively in a team and provide technical guidance and support to developers in the team
• Nice to have - Experience with IoT protocols (MQTT, CoAP) and network troubleshooting

We offer

As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.

You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users on a daily basis. Products that are widely recognized for their quality and innovation.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers