Guest Services provide day‐to‐day supervision, direction and leadership to all associates in accordance with the objectives, performance and quality standards established by Pullman & Novotel Hotels. Ensures that the communication system of the hotel is well maintained and guest communications are handled politely and efficiently as per Pullman & Novotel Brand Standard.
Responsibilities include continuous training, motivating and managing the associates in ensuring high standard of guest services and hospitality as the focus.
People Management
Guest Loyalty
Operational Processes
Administration
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.