الوصف الوظيفي
Company DescriptionGrand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.Features an all-day dining restaurant, cafe & alfresco, a fitnesscentre, spa, swimming pool, an entertainment zone, librarylounge, art gallery and business centre.Job DescriptionWe are seeking an enthusiastic and customer-focused Concierge Executive to join our team in Bengaluru, India. As the face of our organization, you will provide exceptional service and assistance to our esteemed clients and guests, ensuring memorable experiences and enhancing overall satisfaction.Welcome and assist guests upon arrival, offering a friendly and professional first impressionAnticipate and fulfill guest needs promptly, responding to inquiries and requests with enthusiasmProvide detailed information about local attractions, dining options, events, and transportation in Bengaluru and surrounding areasFacilitate reservations for restaurants, transportation, and entertainmentAddress and resolve guest concerns or complaints in a timely and professional mannerBuild and maintain relationships with local vendors and service providers to offer exclusive deals and experiencesCollaborate with other departments to ensure seamless guest experiencesAssist in organizing and executing special events or activities for guestsMaintain accurate records of guest interactions and services providedStay updated on local happenings, trends, and cultural events in BengaluruQualificationsBachelor's degree in Hospitality Management or related field preferredProven experience in a customer service role, preferably in hospitality or luxury service environmentExcellent communication and interpersonal skillsStrong organizational skills and meticulous attention to detailAbility to multitask and remain calm under pressureIn-depth knowledge of Bengaluru's attractions, culture, and local areaProficiency in Microsoft Office Suite and property management systemsFluency in English (both written and spoken); knowledge of additional languages is a plusFlexibility to work various shifts, including weekends and holidaysStrong problem-solving abilities and decision-making skillsDiscretion and professionalism in handling confidential informationEnthusiasm for creating exceptional guest experiencesAdaptability to changing situations and guest requirementsAdditional InformationExcellent Communication Skills.Ability to think strategically, inductively, and creatively.Pleasant personalitySynergies across the network.Strong Operational/Technical Knowledge.Well versed with latest trends and techniques in market.
