Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Digital Experience & Insights team at Adobe is seeking for a Senior Software Development Engineer with 12+ years of extensive experience in SaaS/cloud platforms, a strong foundational understanding of AI, and familiarity with large language models (LLMs) and Azure AI/ML technologies. You will play a critical role in integrating AI capabilities into our ServiceNow platform and other strategic initiatives. This senior position offers the opportunity to lead innovative projects, mentor junior engineers, and contribute to transforming employee experiences through advanced technologies.
Key Responsibilities:
- Lead the development and execution of the roadmap for integrating AI features into the ServiceNow platform and other cloud-based solutions in collaboration with the Employee Productivity organization.
- Develop and implement AI governance frameworks and policies, ensuring compliance with ethical and legal standards.
- Define technical requirements for AI models and algorithms, working closely with cross-functional teams to ensure successful implementation.
- Design and develop intuitive and user-friendly AI interfaces within ServiceNow and other platforms.
- Lead projects throughout the entire product lifecycle, including planning, prioritization, and delivery.
- Define and monitor key performance indicators (KPIs) to assess AI integration performance and identify areas for improvement.
- Gather feedback from users and stakeholders to continuously enhance AI solutions.
- Stay updated with the latest AI advancements and industry best practices, incorporating them into the product strategy and roadmap.
- Oversee model training, optimization, and deployment within the ServiceNow environment.
- Implement AI technologies to improve employee productivity, leveraging metrics to support predictions, recommendations, and growth strategies.
- Identify and mitigate risks/blockers, working proactively to find solutions or workarounds.
- Communicate effectively across teams to gather requirements and maintain alignment among stakeholders.
- Provide regular status reports to promote clarity and visibility at various organizational levels, including senior leaders.
- Mentor and guide junior engineers, fostering a culture of learning and innovation.
Qualifications:
- Bachelor's or Master's degree in Data Science, Engineering, or a related field.
- Extensive experience with SaaS/cloud platforms, with a strong foundational understanding of AI technologies.
- Proficiency in large language models (LLMs) and experience with Azure ML and Azure AI.
- Strong problem-solving skills and the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
- Strong project management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Passion for AI and its potential to transform employee experiences and drive business growth.
- Advanced experience in AI/ML fundamentals and hands-on implementation.
- Experience with the ServiceNow platform is a plus.
- Up-to-date knowledge of AI/ML technologies and their trends, including various libraries and tools.
- Demonstrated success in leading large-scale projects with multiple stakeholders.
- Proven track record in a senior engineering role, with the ability to mentor and develop junior engineers.
- An eagerness and tenacity to learn and grow in the AI domain, with a willingness to tackle the unknown and challenge assertions.
Why Join Us:
- Opportunity to work on diversified technologies and contribute to innovative solutions.
- Collaborate with global teams and influence the future of AI in employee experiences.
- Dynamic and fast-paced work environment that fosters growth and innovation.
- Access to continuous learning and development opportunities,
- Clear career progression paths within the organization.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
