Compliance Analyst Customer to Cash

As a Customer to Cash Controls Analyst, you are responsible for overseeing and optimizing the customer-to-cash Order management process controls, ensuring proper controls are in place from the point of customer order to the receipt of payment. This role focuses on maintaining financial integrity, reducing risks, and improving efficiency in the order-to-cash process. Their primary goal is to ensure that the company's financial and operational processes are efficient, effective, and compliant with relevant regulations and standards.

About the Role:

• Analyzing and documenting the end-to-end Controls
• Identifying, implementing, and maintaining controls to mitigate risks throughout the order lifecycle
• Monitoring key performance indicators (KPIs) related to order accuracy, processing time, and fulfilment rates
• Developing and maintaining standard operating procedures for order processing and control activities
• Conducting regular audits to ensure compliance with internal policies, industry standards, and regulatory requirements
• Identifying bottlenecks and inefficiencies in the order management process and proposing solutions
• Implementing and managing order management systems and tools
• Analyzing order data to identify trends, patterns, and areas for improvement
• Preparing reports on order management performance, control effectiveness, and risk assessments
• Training staff on proper order management procedures and control protocols
• Serve as a knowledge expert for EMS and Flash applications
• Perform user acceptance testing and release testing for each EMS and Flash release
• Ensure enablement processes are completed within service level agreement timeframes
• Administer and manage the data import and export needs
• Collaborate with Business Intelligence, Business Operations and Marketing in assessing and improving the overall data quality for EMS and Flash applications
• Need to support or involved in projects when requested and participate in process improvement initiatives
• Work on the projects that are assigned

About You:

• Bachelors degree or equivalent experience
• 3+ years of relevant experience as per job responsibilities
• Thorough understanding of MIS-supported Internal Systems
• Ability to create project and process documentation Strong written and verbal communication
• Ability to work collaboratively across departments to achieve results
• Possess strong initiative and ability to self-direct
• Good analytical & reasoning skills required
• Ability to adapt quickly to changing priorities and manage change smoothly
• SQL query skills desired

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

  
  

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

  
  

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

  
  

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

  
  

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

  
  

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.