Community Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Community building:
  Created and implemented strategies to grow and maintain a vibrant online community across various platforms.
  
  
  
  
• Content creation and curation:
  Developed engaging content (posts, articles, videos) aligned with brand voice to drive community participation.
  
  
  
  
• Social media management:
  Actively monitored and responded to comments, questions, and concerns on social media platforms.
  
  
  
  
• Community engagement:
  Facilitated discussions, hosted events (online or offline), and identified key influencers to foster active community participation.
  
  
  
  
• Analytics and reporting:
  Tracked key metrics (member growth, engagement levels, sentiment analysis) to measure community health and identify areas for improvement.
  
  
  
  
• Feedback collection:
  Gathered valuable user feedback through surveys, polls, and direct interactions to inform product development and marketing strategies.
  
  
  
  
• Crisis management:
  Proactively addressed and resolved community issues or conflicts to maintain a positive brand image.
  
  
  
  

• Increased social media engagement by [percentage] through targeted content campaigns and community outreach initiatives.
• Developed and implemented a community moderation plan to maintain a positive and inclusive online environment.
• Successfully launched online events (webinars, Q&A sessions) generating [number] participant registrations and valuable user feedback.
• Collaborated with cross-functional teams (marketing, product development) to integrate community insights into product roadmaps.
• Utilized social listening tools to monitor brand sentiment and identify emerging trends within the community.

• Excellent communication and interpersonal skills
• Strong writing and content creation abilities
• Proficiency in social media platforms and analytics tools
• Ability to manage multiple projects and prioritize tasks
• Crisis management and conflict resolution skills
• Data analysis and reporting capabilities

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.