Community Lead / Experience Manager

Title

Community Lead / Experience Manager  

Business Unit

Integrated Facilities Management – Corporate Solutions

Reporting to

TS Suite Experience Delivery Head

Overall Role

The Community Lead plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, TS and their guest.

As the Center head, they support the opening of the new office location and be responsible for the new office set-up making relevant improvements or changes as and where necessary. Oversee specialized in welcoming of C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. Maintaining smooth operations by providing state of the art service support and execution of duties to the highest standards.

Duties responsibilities

  What this job involves –

Site Operations

• Strategize and oversee end-to-end operationalization of the table space C-suite offerings, ensuring top-notch hospitality experiences.
• Create a comfortable and welcoming environment for C-suite executives and their guests.
• Maintain up to date VVIP/visitor information to enhance agility in the workplace.
• Host and attend to VVIPs and their guests throughout their visit, ensuring the highest level of hospitality.
• Curate menus to meet the requirements of different business units and ensure high standards are met.
• Manage communication and feedback processes within the team.
• Support special events by managing servers and tea ladies and catering to the F&B (Food & Beverage) needs of C-suite employees and VVIPs.
• Manage vendors to provide first-class consumables for an enhanced space experience.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client and their guest.
• Creating a welcoming environment for C-suite guest, VVIPs, internal & external customers by providing authentic, caring, and timely service.
• Govern and train team members to showcase and represent high level of hospitality while running the space
• Ensure grooming guidelines are set to ensure brand consistency

Visitor Management

• Provide personable and seamless visitor registration services for the C-suite and VVIP guests
• Creating welcome packs for VVIP guest / visitors
• Plan and execute F&B during meetings and conferences with Server and Tea Ladies
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Services

• Act as the bridge to concierge services with local expertise and insider knowledge.
• Manage transportations request from visitors and employees with Travel desk.

Conference Meeting Room Booking

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.  
• Plan experiences and community events with team members within and beyond the office, that unite people and inject fun into the workplace.

Candidate Specification

Experience

• 8 years’ experience in the Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
• Managed high-profile management team (e.g., C-suite & VVIPS)
• Prior experience in managing meeting room services is an advantage

• Degree from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English
• Proactive mindset and ability to manage C-suite and VVIP personnel’s
• Knowledge of food handling and white glove service skills are essential

Personal Skills

• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills 
• Good Grooming throughout the day to ensure professionalism

Note: This job description reflects the essential functions and qualifications of the position described above. It should not be considered an exhaustive list of all responsibilities, duties, and skills required. Other duties and qualifications may be assigned.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.