Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:
Build and sustain professional and communication skills for advisors in NHT
Undergo the TTT certification and thereafter deliver NH Training to NHT batches
Identify Learning needs of agents/ any other learners/ business as a learning consultant
Design training curriculum using the principles of Instructional Design
Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
Observe and evaluate trainee performance during real time training sessions
Track and maintain trainee attendance and trainee certification records for audit purposes.
Initiate and participate in the projects of the team and the department
Conducting refresher or stratified training batches on NHT modules
Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
When not involved in batches, be willing to support National Command Center with the language assessments for hiring
Maintain key MIS related to all the above activities
Master Trainer - preferred
Key Skills and knowledge:
Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
High levels of spoken and written communication
Interpersonal and team management skills are a must
Ability to interact with different levels in the organization
Basic knowledge of Instructional design desirable
Exposure to Quality shall be preferred
Expertise in Excel & power point
Knowledge of basic banking terminology.
Educational qualification:GraduateDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
