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Communications Lead
JBS Lease Administration (Gurugram)
Key Stakeholders: Internal and External Clients and their teams, Account managers, Hub Leads Etc.
Direct Reports: Nil
What this job involves:
High level of independence
Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and deliver consistent and qualitative Lease Administration Financial Management services for JLL Clients. You will liaise with internal parties to obtain appropriate lease documentation and other Financial Management work related documents; work closely with colleagues within other Lease Administration teams to ensure workload is completed in a timely and accurate manner and escalate issues where required. This may include scope discussions; abstract critical and key information from leases and other contract documentation; abstract information into various lease database systems.
Highest qualitative delivery
Manage Email and document workflow to ensure Turn Around Time and responsiveness is maintained and met in a timely manner. Generate monthly reporting package which includes critical date and portfolio summary reporting in a timely and accurate manner. Assist in the transition of new accounts into JLL responsibility. This may include audits and process testing. Obtain and review landlord invoices to ensure adherence to lease requirements. Generate Accounts Payable reporting and prepare invoices for payment. Perform Accounts Receivable reporting and communicate on outstanding payments. Complete all duties with a focus on cost avoidance for our clients. Obtain, track and report on Insurance and Security deposit matters (where applicable). Ensure our processes and procedures are maintained to ensure adherence with all internal and external compliance policies. Prepare monthly client invoices (where applicable). Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve Document/Abstraction related queries.
Additional responsibilities
Once you gain expertise in your role, an essential part of your role will involve documenting business processes, training and mentoring new team members, audit of work performed by new team members; Cross Check and verify Abstracts and System Data; verify and review System Reports and System Data for Accuracy and Completeness. Work in a large team and consistently display team work and live up to JLL values
Sounds like you? To apply, you need to have:
Impeccable expertise
We’re looking for University Graduates (Commerce / Finance Background) or equivalent work experience in lease administration. A minimum of three-five (3-5) years’ industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Experience in using a property management/lease administration system.
Requisite Skills
Communication – excellent written and verbal communication skills. Including but not limited to Interacting with Clients through Telephone calls, email communication and Virtual meetings (MS Teams, any other virtual platform). Responding to Client Queries in timely and professional manner. Crisis management/ escalation management – ability to de-escalate and conflict management. Problem-solving – strategic thinking and high reliance on data. Long-term relationship building - able to go beyond duties to develop trust in the relationship. Collaboration/ coordination – ensure that delivery is integrated across teams, the single PoC for the client. Able to work across multiple clients and client-customised requirements Once joined and trained, gain the in-depth understanding of client requirements and industry standards and their implications / risks etc. Ability to convert client requirements into Ops Guides, SOPs, and other related documents. Once joined and trained, gain a strong understanding of Compliance requirements and the ability to drive within the team. Able to identify trends and themes in errors; build training and coaching plans to address
Immaculate knowledge
You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability to maintain and manage accurate data and to prioritise work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity
Mindset
Attitude towards how to conduct business and reaction to various situations:
Customer-centric - prioritizes client’s needs and satisfaction. Adaptability – comfortable with uncertainty and adapts to changing priorities. Quality/ Continuous improvement centric – regularly evaluates the status and strives for improvement. Cultural sensitivity - respects diversity in clients, expectations, needs, and wants. Integrity - ethical in client treatment and transparent to create a trusting relationship. Resilience – handles situations while not getting impacted by the stress.
Avid Reader and fast learner
If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Accounts Payable and Accounts Receivable concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Self-motivated and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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