Commercial Process Specialist

Svitzer offers an exciting and attractive position in a global team, that provides continuous professional and personal development. As a Process Expert in the global Commercial team at Svitzer, you will have the opportunity to grow your career while developing your skills and knowledge within Commercial Operations, processes, and systems.

We offer

You will be joining a market leader that contributes to Svitzer’s ambition of transforming and maintaining a leading position within the towage industry. The positions offer the right candidates an exciting opportunity to join an ambitious and international company with a lean and flat structure. Combined with a performance driven culture, this gives you significant independence to impact your role and contribute to the success of the commercial team and our company.

The role is based in Mumbai and reports to the Customer Experience team in Copenhagen. This small, dedicated and passionate team is both driving customer centricity and supporting the regional commercial teams. The Commercial Process Specialists are the anchor points for administrative and operational tasks, and are responsible for the quality and timely maintenance of data in our commercial operations system.

Working hours are flexible and can vary, as you and your fellow colleague in Mumbai will be supporting all our four regional offices in Sydney, Dubai, Copenhagen and Panama.  We also offer flexibility in Remote Office setup, given availability to both work from home and the office in Mumbai.

Responsibilities

• Maintenance and daily update of the main commercial system (called “Helm”), ensuring database is kept up-to-date, with data quality and integrity maintained across all operations. This may include liaising with colleagues from all over the world and across different functions.
• Handle daily invoicing in HELM.
• Responsible for commercial operations process, system issue and enquiry handling, if needed escalation and support system consultant and internal stakeholder through the process
• Develop and continuously evaluate commercial operations daily process and identify possibilities to improve Svitzer commercial operations process and data transparency.
• Ensure the processes as well as related SOPs are well mapped and documented.
• Support regions in process and system implementations with Customer Experience and risk mitigation in mind, including provision of standard reports
• Be involved in commercial related key internal controls; coordinate and/or guide finance Global Service Center colleagues based in Pune.
• Drive continuous improvement actions to perform daily execution tasks more efficiently and effectively, such as taking care of incoming system queries and daily invoicing.

Who we are looking for

We are looking for a new colleague with the following:

• Minimum 5 years of process experience
• Master's degree in business administration or similar
• Preferred commercial and/or customer service background
• Good at process mapping and presenting the outcomes
• Experience working as business administrator in a business system
• Fluency in both oral and written English
• Knowledge of MS Office (proficient user in Word, Excel, PowerPoint)
• Good presentation skills

Furthermore, you work efficiently by simplifying processes, prioritizing and delivering with high quality. You have strong communication skills, and you work in harmony with functional teams and across a diverse multicultural environment. Your interpersonal skills are excellent just like you are good at planning, following up, and taking the ownership end-to-end to ensure the requested outcome.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

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