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Join us as a Commercial Excellence Analyst in our Customer Information Group (CIG) team in Mumbai. This is the contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders.
The team receives and responds to escalated requests on behalf of customers and prospects for products and services, whilst sharing information across specific Dow businesses and functions.
Responsibilities:
Be an agent of change by promoting Dow’s reputation, by providing excellent customer service.
Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service.
Ensure that all customer enquiries are documented, in accordance with the performance and service standards
Use business and process expertise to increase the service levels that we provide to the customers
Be able to manage a complex workload with good judgment on activity prioritization.
Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service
Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement
Qualifications:
Relevant Bachelor Degree (MBO 5 equivalent)
Proven experience in customer service, support or relevant role on emails and telephone, including strong listening, verbal and written communication.
Must be fluent in at least one Eastern European Language (preferably German) & English, capable to verbally communicate with customers and management. Commercial skills (ability to hear sales opportunities and to act upon it): Go getter attitude.
Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office)
Resistance to stress and ability to prioritize
Preferred skills
Proven and similar work experience with science education background
Must be fluent in at least one Eastern European Language.
Additional notes
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.