Actively conduct collection calls to reduce past dues and resolve billing issues.
Establish and maintain effective relationship with internal and external stakeholders.
Management of customer accounts including the maintenance of Credit Limits/Risk Categories.
Participate in achievement of overall working capital goal and process improvement projects.
Working on resolution of disputes with assistance of Field Leaders, Salesperson, Project Managers, and others in the organization.
Perform customer account reconciliations to reduce unapplied cash and resolve credit issues.
Identify and escalate defined uncollectible accounts.
Drive regular involvement of branch/district management in status of portfolio.
Participate in continuous process improvements to streamline the process.
Proficient with SAP, Microsoft office (Excel/Word/ Power Point)
Initiate and schedule branch review meetings to identify problem accounts through monthly Cash calls and AFDA calls.
Make an average of 25-30 customer calls per day.
Handle all escalated customer services issues regarding pass collection action.
Provided exceptional customer services to all clients.
Review collection reports to determine status of collections and amounts of outstanding balances.
Utilize excellent collection skills with disciplined and professional behavior.
Initiate and schedule branch review meetings to identify problem accounts through monthly Cash calls and AFDA calls.
Maintained strong relationships and built rapports with customer’s finance department via electronic communications.
Provide weekly and monthly reports to leadership.WE VALUE
- Basic Accounting knowledge.
- Master's degree in accounting of finance.
- Good communication skills.
Additional Information
- JOB ID: HRD240210
- Category: Finance
- Relocation Tier: Tier 1
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 03
- Referral Bonus: 15000
- Requisition Type: Standard Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt
