Collections Manager

We are seeking an experienced Collections Manager with 5-7 years of expertise in managing collections within the lending or NBFC space. The ideal candidate will have a proven track record in overseeing field collections teams and managing cases from pre-due until recoveries, majorly for high ticket sizes.

Roles & Responsibilities: 

• Oversee Collections Strategy: Develop and execute collections strategies for managing delinquency across buckets through field collections
• Field Visits: the majority of the time should be spent on the field, to visit cases personally and/or with the team
• Team Management: Lead and mentor a team of collection executives, providing guidance, training, and support to ensure the achievement of recovery targets.
• Field Collections Oversight: Coordinate field collections activities, ensuring efficient handling of high-risk cases and escalations while maintaining compliance with company policies.
• Monitor & Analyze Performance: Track and analyze key metrics such as recovery rates, delinquency trends, and team performance, providing regular updates to senior management.
• Customer Relationship Management: Handle escalated customer interactions, negotiating payment plans and settlements to ensure smooth resolution of overdue accounts.
• Cross-Functional Collaboration: Work closely with credit, legal, and operations teams to align on strategies, ensure compliance with regulatory guidelines, and resolve complex cases.
• Reporting Documentation: Maintain accurate records of collections activities and prepare detailed reports on performance, challenges, and recovery progress.
• Manage/Liaison with Authorities: Should be able to manage the execution of warrants, a good network and connection with local authorities will be an added advantage.