Key Areas of Responsibility and Roles:
Responsible for all collections activities on 1 or more
portfolios of customers. Activities include establishing and maintaining
contact with customers (may include travel) concerning open invoices, looking
at payment trends and history, timely escalation and/or resolution of disputes
and timely escalation of collection issues to the business
Responsible for the accurate cash receipts forecast on the
assigned portfolio(s) on a monthly basis
Responsible for ensuring collection and forecast metrics are
achieved on the assigned portfolio(s)
Analysis of financial information and/or any other relevant
information of assigned customers in order to assess credit risk and make
necessary recommendations to the business
Build relationships with relevant business partners to ensure a smooth
cooperation between the Credit department and the business(es) that own the
assigned portfolios
Adds value to the business by consistently improving processes and maximizing
cash flow for the assigned portfolios
Responsible for Unapplied Cash resolution and prevention
Prepare reports and attend cash calls with Business
Drive dispute resolution and ensure resolved disputes are
cleared on a timely manner.
Participate on Continuous Improvement process by contributing to
improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
Build Customer Rapport and effectively manage Past Dues via
calls to customers and other communication channels (Email, Sales Force,
Portal)
Manages a portfolio of Customer Segment A & B (with focus on
digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce,
Credit Cards)
Education and Qualifications:
Experience in finance, accounting, collections or any other Accounts Receivables department.
Experience required:
2 or more years of directly related experience, preferably in credit/collections.
Professional Skills and Knowledge:
Requires knowledge of basic accounting principles and has
excellent knowledge of cash collection processes and risk analysis practices.
Excellent credit skills required in areas such as insurance,
letters of credit, financing, and legal environment.
Strong problem solving, interpersonal, and financial analysis skills
Goal oriented, motivated self-starter, with excellent organizational skills and
the ability to handle multiple tasks.
Excellent communication skills to perform calls and negotiation
with customers
Excellent written, and presentation skills with the ability to deal tactfully,
confidently, and ethically with both internal and external customers.
Strong PC skills with proficiency in Excel and experience with other Microsoft
Office products: Word, PowerPoint, Outlook, Access
Knowledge of SAP A/R , SalesForce systems highly desirable.
Fluent English necessary. Knowledge of 1+ other languages is a plus:
Green belt Certification is a plus