Collections Analyst

GAQ126R109

We are seeking an experienced Collections Analyst to help manage the collections process in our dynamic, usage-based tech company. The ideal candidate will be responsible for executing effective strategies to ensure timely customer payments, reduce outstanding balances, and maintain healthy cash flow. This role requires a proactive candidate with a strong understanding of usage and consumption-based billing models and the ability to foster strong relationships with internal and external stakeholders. 

The impact you will have:

• Monitor and manage your assigned accounts receivable portfolio, ensuring timely collection of outstanding invoices
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments
• Work with cross-functional teams, including Sales, Customer Success, and Legal, to align on strategies for delinquent accounts
• Analyze customer accounts and payment behavior to identify trends, potential risks, and areas for improvement
• Work with cash application team to proactively resolve unapplied cash and timely posting of payments
• Generate and present detailed reports on collections performance, DSO (Days Sales Outstanding), and other relevant KPIs to senior management
• Collaborate closely with the billing team to resolve discrepancies and ensure accurate invoicing
• Ensure accurate customer records through proper account reconciliations
• Establish and maintain effective and cooperative working relationships with customers and sales
• Participate in process improvement initiatives, leveraging technology and data analytics to streamline collections and reduce delinquency

What we look for:

• Bachelor's degree in Finance or Accounting 
• 4+ years of collections experience, ideally with both public/private technology companies
• Experience managing high volume of transactions 
• Working knowledge of best practices internal controls
• Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
• Proficiency with Excel is required (Pivot tables, Vlookups)
• Experience with NetSuite or any major ERP and SalesforceCPQ
• High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets)
• Experience with Financial Force, Metronome or any billing software is a plus

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. 

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.