CMDB Lead (SACM), AVP

Job Title: CMDB Lead (SACM), AVP

Location: Bangalore/Pune

Role Description

• Deutsche India was established in 2005 to support Deutsche Bank’s global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action. 
• When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models. 
• We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the bank’s global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.
• You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities.
• The Configuration Management Lead (SACM) role will include managing day-to-day execution of Configuration management policies and processes. Managing Data hygiene and audits. You will work closely teams across Technology including Service Mapping Analysts, Event Analysts, Discovery Managers, Asset Management and ITSM teams.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Collaborating with Process Owner to Mature & Implement existing Processes.
• Maintaining a Complete, Correct and Compliant CMDB, which supports our Global teams and processes.
• Using specialist knowledge of the ServiceNow conceptual and logical data model including the ServiceNow Common Services Data Model (CSDM) to develop meaningful dashboards.
• Using SQL and Excel skills to Identify data trends which require focus from the data owners.
• Managing maintainable solutions for data requirements that:
  • Balance execution speed with longer term strategic goals.
  • Exploit native ServiceNow to avoid and reduce technical debt.
  • Use existing reporting sources.
• Developing core reporting capabilities for processes to self-serve and consume.
• Ensuring that all delivered solutions and data security controls meet Governance and control requirements, and that all solutions meet internal and external audit requirements.

Your skills and experience

• Demonstrable Experience of ServiceNow CMDB and CSDM. ( 12+ years )
• Good understanding of Asset and Configuration Management within ITIL.
• Proven Experience of delivering solutions for improving Operational Effectiveness.
• Proven Experience of successfully managing data quality in ServiceNow.
• Proven Experience of creating and updating Documentation to support Users and Data Governance.
• Experience of creating reports and using technologies like Excel and SQL.
• Excellent communication and relationships skills, both written and verbal, ability to work effectively in virtual teams across multiple locations
• Strong analytical capabilities
• Used to working to tight deadlines and identifying problems at an early stage
• Expected experience in ServiceNow is minimum of 3 years

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.