الوصف الوظيفي
Meet the Team SSE SRE Team is primarily involved in bringing up Cisco Secure Access in AWS and DCv2 locations. We also work on setting up OOR/BIR pipeline, Version Inventory, End to End monitors, Runbooks and documentation to support E2E monitors. Your Impact Key Responsibilities: Design, implement, and maintain observability solutions (logging, monitoring, tracing) for cloud-native applications and infrastructure. Develop and optimize diagnostics tooling to quickly identify and resolve system or application-level issues. Monitor cloud infrastructure to ensure uptime, performance, and scalability, responding promptly to incidents and outages. Collaborate with development, operations, and support teams to drive improvements in system observability and troubleshooting workflows. Lead root cause analysis for major incidents, driving long-term fixes to prevent recurrence. Work with customer support teams to resolve customer-facing operational issues in a timely and effective manner. Automate operational processes and incident response tasks to reduce manual interventions and improve efficiency. Continuously assess and improve cloud observability tools, integrating new features and technologies where necessary. Create and maintain comprehensive documentation on cloud observability frameworks, tools, and processes. Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience. 5+ years of experience in cloud engineering, site reliability engineering (SRE), or DevOps. Preferred Qualifications: Required Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience. 5+ years of experience in cloud engineering, site reliability engineering (SRE), or DevOps. Expertise with cloud platforms (AWS, Azure, GCP) and related monitoring/observability tools (e.g., Prometheus, Grafana, Datadog, ELK Stack). Strong experience with diagnostics and troubleshooting tools for cloud services. Proficient in scripting languages (Python, Bash, etc.) and infrastructure-as-code (Terraform, CloudFormation). Experience in operational incident management, including root cause analysis and post-mortem reviews. Strong understanding of containerization (Docker, Kubernetes) and microservices architecture. Knowledge of network performance monitoring and debugging techniques. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
