Job Requisition ID #
Position Overview
Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors.
We are growing our Engineering Systems Services team within the Digital Enterprise Services IT organization to enhance the company’s IT systems, applications, and processes. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.
The team is seeking an experienced Jira and Confluence Administrator to help guide this team in their journey towards becoming a world-class engineering team. This will be a hybrid role based in Bengaluru.
Responsibilities
Operate, maintain, and troubleshoot Jira and Confluence, part of the Atlassian product suite
Administer and configure Jira and Confluence instances, including user management, permissions, workflows, and custom fields
Assist in migrating projects and content between Jira and Confluence instances
Interact and support customer’s ad-hoc questions through Slack and other platforms
Assist customers with board configurations and tune JQL queries
Investigate and remediate customer access and permissions issues
Help customers with plug-in usage related questions
Install, test and implement new versions of tools and apps in Jira and Confluence
Create simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemes
Troubleshoot integrations to Jira and Confluence from numerous external systems
Take corrective action to avert system degradations or possible outages from OS and application layer
Assist with application and plug-in testing
Follow documented Jira and Confluence best practices and policies
Coordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outages
Minimum Qualifications
5 to 8 years of experience in Atlassian products
Foundational understanding of Jira and Confluence
Knowledge of REST APIs for integration with other tools
Deals well with ambiguous or undefined problems; ability to think abstractly and guide others.
Great interpersonal skills
Ability to articulate technical topics to non-technical audiences both in writing, and in diagrams and person
Willing to flex your behavioral style to meet the needs of the team or work at hand
Confident of your skills, abilities and willing to share what you know, while learning from others
Familiarity with agile methodologies and ability to work in a scrum team
Preferred Qualifications
Experience with Jira Service Desk
Knowledge of Atlassian marketplace plugins and tools and integrations
Hands-on experience with AWS (EC2, Lambda, S3, RDS)
Experience in Vault and CI/CD
Experience with various database technologies (PostgreSQL)
Education
Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
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Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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