OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The opportunity:
Reporting to Technical Success Services (TSS) Practice Manager, Cloud Applications Consultant is responsible for ensuring quality technical delivery that involves administration and management of the OpenText AppWorks Platform product suite for our worldwide customers.
The role is customer-facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stakeholders (internally and externally), both verbally and in writing.
Your Impact:
- Excellent grasp of the principles of Business Process Management systems
- Mandatory experience in administration and management of the OpenText AppWorks (Process Suite/Cordys) platform 16.2 version and above.
- Good to have knowledge or working experience on OpenText AppWorks Business Process Management (BPM) platform Entity Modelling low-code development.
- Good to have working experience in the management of OpenText AppWorks applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
- Proficient in OpenText AppWorks Entity Modelling classic development. Business Processes, Web Services, Java Message Service (JMS) connector and integration with third party applications, Package Deployments, OpenText AppWorks Entity Representational State Transfer (REST) Application Programming Interfaces (“APIs”).
- Good to have knowledge on OpenText AppWorks and OpenTest Diractory Services Installation, Configuration/Administration.
- Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.
- Proficient in the administration of MySQL, SQL Server or Oracle.
- Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
- Experience in developing, maintaining and customizing UI (new screen), business rules, workflow and reports using OpenText AppWorks
- Working knowledge of Unix and Windows operating systems
- Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams
- Relevant Experience: 3 - 5 years
What the role offers:
- Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always.
- Align with Technical Lead in driving major activities/milestones to successful completion within the agreed timelines.
- Improve team & delivery efficiency by showcasing process improvements and identifying automation opportunities wherever needed.
- Strong hands-on in managing OpenText AppWorks applications for global customers using the ITIL framework.
- Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.
- Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network, etc.)
- Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.
- Provide knowledge transfer to team members and conduct training sessions for customer personnel when authorized by management.
- Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
