At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Career That Change Lives
The Applications Specialist is an essential part of the Clinical Support Team and as our product champion is the “face to the customer”. They will provide training to customers on how to use all of the features of our products so they are comfortable using our device and software. The Application Specialist will have to travel for encompassing of their responsibilities. They are a fundamental contributor to improving the quality of our product by providing feedback to Product Specialist, Sales and establishing the success of installation site for performing critical surgery with the aid of our equipment.
As the global leader in medical technology, Medtronic partners with the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable care around the globe.
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We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.
A Day in the Life
Extend after sales support of clinical products like navigation system, and Intraoperative Imaging devices.
Exhibit product expertise during customer support and clinical training.
Provide applications support by simulating a fast paced training to the Hospital.
Coordinate with sales organization in post-sales support of customers.
Organize and deliver training through candidate screening for the hospital
Help service organizations to determine nature of clinical equipment problems.
Coordinate with Service Organization teams and Project Manager for training sessions at customer installation site.
Engage to develop customer training tools and offer relevant input for future products and services.
Communicate customer information and problems as well as opportunities to Technical, Customer and Marketing Support teams.
Install all the relevant Marketing tools for the hospital as shared by the marketing team.
Communicate with customers proactively improving customer satisfaction and loyalty.
Communicate with customers to resolve problems and enhance customer satisfaction.
Manage proper information of the customer and communicate to Sales .
Resolve delivery of customer service and involve in root cause analysis for problem solving.
Complete utility of the system installed with all the application to be used and if any concern understand the root cause and resolve the same.
Extend support in practicums, professional forums and audio conferences.
Support cases in the OR/OT for the new installation with proper documentation.
Must Have: Minimum Requirements
Graduate academic qualification with similar role in the present organization.
Prior experience training on medical device equipment use and applications is an asset
Ability to work with the multidisciplinary hospital team
Nice to Have
Expertise in similar product range of Neurosurgery, OT presence for the training and application support.
PHYSICAL REQUIREMENTS
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
