Client Visit Manager

Summary role description:

Hiring for a Client Visit Manager for a top-tier global Systems Integration / IT Services major.

Company description:

Our client is a top-tier global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers.

Role details:

• Title / Designation: Client Visit Manager
• Location: Mumbai
• Work Mode: Work-from-Office

Role & responsibilities:

• Ensuring high standards customer service is provided to the guests & providing the necessary assistance as Duty Manager to deal with any customer issues or queries.
• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
• Accountable for managing the check-in and checkout status as well as receiving reservation calls besides handling the internal and external calls from the guests.
• Liaise with hosts to understand requirements to suggest appropriate services, and handling logistics arrangements including transportation, F&B, and meeting rooms.
• Innovate and implement service and operational processes.
• Coordinate with internal departments for seamless client visit execution.
• Develop and implement client visit operational policies and procedures.
• Prepare and manage budgets related to client visits.
• Monitor and report on client visit satisfaction and operational efficiency.

Candidate requirements:

• 10+ years of experience in hospitality industry across Room Operations, Front Office, guest relations and Quality & Standards, Client Engagement Experience.
• Rich knowledge of all aspects of Rooms Division Operations, with excellent organizational, administrative, guest service and problem resolution skills.
• Strong organizational, administrative, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Ability to innovate and streamline processes.
• Experience in managing budgets and cost control.

Selection process:

• 2 Managerial Discussion
• HR Discussion