Client Training Associate

Join our innovative team as a Client Training Associate, where you'll play a crucial role in shaping the learning journey of our employees. As part of our dynamic training team, you'll be responsible for designing, developing, and delivering impactful training programs that cater to new hires, skill enhancement, and initiative-specific needs. Collaborate closely with training partners and subject matter experts across the firm to craft high-quality, customized training solutions. This role offers a unique opportunity to engage with key stakeholders, assess training needs, and devise strategic delivery approaches. Contribute significantly to large-scale initiatives and be part of an organization that values your expertise and commitment to excellence in learning and development.

As a Client Training Associate within our training team, you will be responsible for the design, development, delivery, and support of new hire, skill enhancement, and initiative-specific training programs. You will partner closely with training partners and subject matter experts throughout the firm to create high-quality, customized training solutions. This role provides an opportunity to engage with key stakeholders, determine training needs, delivery strategy, and overall approach, and contribute significantly to large scale initiatives.
 Job Responsibilities:

• Design, facilitate and maintain new hire, skill enhancement and initiative-specific training programs
• Partner with business partners to solicit feedback and obtain appropriate levels of approval for training materials and program content
• Conduct needs analysis with staff and management to identify areas for additional training opportunities
• Develop and deliver content to improve quality scores, productivity and turn times with individual staff and departments
• Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs
• Develop and lead a comprehensive employee readiness strategy to enable optimal results
• Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved
• Document and maintain detailed procedure and job aid resources to assist end users in day-to-day functions
• Participate on project teams whose outcomes have significant impact to business results

Required qualifications, skills and capabilities

• Candidate should have formal training or education experience
• Relevant degree or equivalent experience
• Excellent facilitation, communication, planning, organization, time management and presentation skills
• Strong instructional design and analytical skills
• Ability to work flexibly and independently to manage multiple priorities and responsibilities
• Technically savvy—ability to research and quickly learn new technologies in support of business objectives
• Advanced Microsoft Office skills – Word, Excel and PowerPoint

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.