As a Client Tax Documentation Operations Manager, you will be responsible for managing a team that will be responsible for the verification of reviewing and validating IRS Forms, Tax documents & IDs. Certification of accounts subject to Federal Income tax withholding.
Job responsibilities
- Modify customer information based on daily maintenance requests (address, tax identification number) and Verify that corrections and modifications in data are fed to various systems
- Assist with training documents and training staff on new and revised processes. Implement a control function platform, maintain procedure documents and help drive control-centric environment
- Liaise with cross line of business partners to achieve business result driven improvements/ system enhancements with emphasis on strategic end state and controls
- Strong client focus and relationship-building skills across lines of business, act as an escalation point for team and some cross department issues.
- Management of small staff, assessing each work allocation and areas of capacity to identify bottlenecks, process efficiencies and work towards process improvement activities.
- Responsible for decision making about the handling of various types of scenarios critical for the business and for accuracy and timely completion of the Tax Certification process within the stipulated window.
- Comply with set guidelines, procedures, rules and regulations; work as a team to achieve Service Level Agreement for the process and individual targets.
Required qualifications, capabilities and skills
- Over 10 years of experience with 5+ years in a People Manager role and/or 3+ years Business Process and Managerial experience
- Proficiency with MS Office applications (Word, Excel, Power Point)
- Demonstrates clear understanding of the importance of effective customer service, internally and externally
- Demonstrates high standards of integrity and openness
- Attention to detail and ability to work independently as well as collaborate, partner and work in a team environment
- Excellent relationship building and stakeholder management skills
- Strong analytical, data management and problem solving skills
Preferred qualifications, capabilities and skills
- Post Graduate and/or MBA (Finance) and related industry benchmark certifications as example - asset servicing, KYC, Doc Management
- Knowledge of Investment Bank businesses
- Knowledge of US Tax forms, CRS, and FATCA regimes
- Knowledge of US and non-US Regulations (including Tax)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
