Client Services Directoe

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At MediaMonks, we are recruiting a production-savvy go-getter who will manage business accounts at the intersection of creativity and technology.

Role & Responsibilities

• As a Client Services Director at the biggest creative production company on the planet, you are the first point of contact for our clients, who seek MediaMonks for the strategy, creative and production of their digital briefs.
• You’ll work side by side with your clients to engage new production projects from the start, proposing transformational solutions, assessing the feasibility and driving change for your brands.
• The work is centered around creating innovative digital work across the customer decision journey, working on both product launches and brand campaigns.
• Find new business opportunities, nurture new business leads and run pitches
• Responsible for all client communications, and compliance on client deliverables.
• You are responsible for growing key clients, working across various brands within it, managing various business accounts, making sure the work being produced exceeds the client’s expectations.
• Build and develop a deep understanding of the client's sector, the strategic issues, new initiatives and the client's competitive position; share this understanding with colleagues as appropriate and act as the source of marketing knowledge for the sector.
• Provide ad hoc support to the client, as requested, to solve a broad strategic marketing problem.
• Provide all ad hoc support to our clients, to solve any strategic issues.
• Delivering against monthly and annual targets, you help to grow business accounts into a long-term success for all parties.

Requirements

• This senior role requires someone with 15+ years experience managing business accounts in digital advertising or production.
• 8+ years in a lead role, you have a proven track record managing high-value and volumes of interdisciplinary work.
• You have extensive experience writing proposals and can propose solutions from either a basic technical or a creative/commercial perspective.
• With the backing of our senior producers and tech directors, you need to be confident in managing the business of digital production projects in a fast-paced environment.
• You love to geek out when it comes to new technologies because while managing relationships is your foremost responsibility, you’ve got to grasp technology in a way that allows you to help scope and propose target-driving quotes and timings.
• With your strategic mind and presentation skills, you can sell people on MediaMonks by showcasing our cases, capabilities, and culture to (potential) partners at every turn.
• You make it your business to keep clients happy.
• If all of this doesn’t excite you enough already, you also have the honor of compiling monthly reports on sales, expenses and forecasts.

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.