Job Description:Job Title- Client Service Officer - CSO, AVP
Location- Mumbai, India
Role Description
- The Working Capital (WoCA) team has overall responsibility for managing Financial Supply Chain Programs across our global locations. The WoCA Documentation team looks at the Supplier Finance Onboarding and Repapering Legal documentation and Static System set-ups for all the suppliers. The team liaises with the Program Managers and the Suppliers for finalization of the Contract and Legal Documentation.
- The Client Service Officer is focused on providing excellent customer service and customer-oriented solutions with respect to the Legal Documentation and system operations for suppliers. Candidate/Applicant supports suppliers in case of problems independently, proactively, and efficiently to ensure customer satisfaction, while providing guidance to Suppliers and Program Managers. The CSO provides feedback and best advice to team members, as appropriate, so that individual and shared performance reflects current and meets the future requirements of the bank. In some cases, CSO assists the Supplier Program process by connecting with suppliers, liaising with Program Mangers and operations departments to provide information to meet internal guidelines and external legal/regulatory frameworks.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- You work closely with key teams within the Bank throughout the supplier on-boarding processes to ensure suppliers are on-boarded efficiently and within agreed Service Level Agreements (SLA).
- You create standard supplier contracts and supplier contracts with limited complexity.
- You accompany the technical implementation of new suppliers from start to finish.
- You participate in discussions with customers and stakeholders to inform them on the on-boarding status or to answer questions about contract documentation, with guidance from Client Service Specialists for customized/ negotiated contracts
- You handle client complaints competently, including escalations of recurring incidents, with guidance from Client Service Specialists
Your skills and experience
- Proficiency in German Language at least B2 level or equivalent
- MBA with 2 years’ experience.
- Preferably a Law Graduate.
- Experience in a legal documentation vetting and customer Service
- Spoken and written fluency in English and in one or more EU languages, preferably German
- Distinctive flexibility and ability to produce work results of the highest quality under time pressure and while prioritizing
- Tech savviness and good knowledge of MS Office applications
- Team player with strong interpersonal and communication skills, also in multi-cultural work settings.
How we’ll support you
- Training and development to help you excel in your career.
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
