Client Service Associate

You are a strategic thinker passionate about driving solutions. You have found the right team.

As a Client Service Associate in our Commercial Card | Cardholder Service team, you will have the opportunity to make a real difference every day for our customers, your community, and yourself. You will be actively seeking to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. You will have the chance to develop and lead a team of specialists, resolve employee and escalated customer problems and inquiries, and promote risk and control initiatives. We value a positive attitude, the ability to adjust quickly to change, and a commitment to delivering a great customer experience, even in challenging situations.

 Job Responsibilities: 

• Manage performance effectively to ensure team success.
• Select and retain top talent to build a strong team.
• Identify and implement strategies to support inclusion and diversity.
• Resolve employee and escalated customer problems and inquiries efficiently.
• Operate with urgency to meet deadlines and ensure customer satisfaction.
• Communicate effectively both verbally and in writing to convey information clearly.
• Influence internal and external business partners to achieve desired outcomes.
• Delegate tasks appropriately and resolve conflicts to maintain team harmony.
• Prioritize diverse workloads and apply analytical skills to solve complex problems.

Required qualifications, capabilities and skills:

• Abide by all applicable regulatory and departmental practices and procedures.
• You must possess 5+ years of experience
• Must hold at least a bachelor's degree 
• Drive risk and control initiatives to ensure compliance and mitigate potential issues.
• Demonstrate experience with multiple browsers, tabs, window navigation, and instant messenger tools.
• Exhibit fluency in Windows Operating Systems and Microsoft Office tools.
• Seek opportunities to take initiative and adjust quickly to change with a positive attitude.
• Take responsibility for results and deliver a great customer experience.
• Handle challenging situations by offering customers alternative solutions and enhanced products.
• Work schedule is as per business working requirements.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.