Job Description:Job Title- Client Service Analyst, AS
Location- Mumbai, India
Role Description
- Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Error Free Processing of transactions with in specified SLA’s.
- Ensure laid down processes are being followed; DB internal security standards are followed.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
- Timely, correct and acceptable response to all Business Banking customer queries.
- Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
- Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc.
- Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
- Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, follow up with processing unit and tracking of rejects.
- Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
- Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same with in stipulated time.
- Ensure accurate checking/processing of account opening documents.
- Effective service delivery by reducing customer turnaround time.
- Timely reverts on all the clearing referrals/exceptions.
- Ensure NIL operational losses / compensation to customer due to any operational issue.
- Ensure SRs are closed within stipulated time.
- Follow complaint management procedures. Ensure correct and timely resolution of complaints.
- Ensure satisfactory compliance scores and implement audit recommendations.
- Any suspicious transaction/activity must immediately be reported to the supervising officer.
- Overall upkeep of the branch lobby as per clean desk policy standards.
- Structured service call for all the new to bank customers and qualified / non-qualified customer base.
Your skills and experience
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
