Client Service Account Manager - Payments - Analyst / Associate - Mumbai

Job summary:

J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India. 

As an Analyst/ Associate in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.

Job responsibilities:

• Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs 
• Maintain a proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet
• Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
• Visit clients regularly and identify opportunities to improve efficiency and product adoption
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Support various transformation initiatives to enrich client experience
• Manage KPIs, Metrics and other Country Business Objectives

Required qualifications, capabilities, and skills:

• Understanding of Global Cash Management products
• Post Graduate degree holder with minimum 6 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
• Experience to manage Financial Institution clients required 
• Understanding of various aspects in clearing and remittance products
• Good Inter-personal and relationship management skills
• Ability to work independently and achieve desired results and have an eye for detail
• Ability to partner with multiple internal teams

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.