Client Onboarding Manager - Payments - Associate

Job Summary:

Join our growing Payments business as a Client Onboarding Manager!

As a Client Onboarding Manager in the Payments Client Onboarding & Services team, you will play a crucial role in making it as easy as possible for clients to do business with us. You will lead our client through the onboarding process quickly, securely and without surprises through disciplined project governance and proven methodology, combined with deep knowledge of our people and award-winning technology. You will work across the firm globally in close co-ordination with partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to drive outcomes in line with client’s expectation and contribute in shaping investment strategies and operating model.

Job Responsibilities 

• Participate in Sales process to position and differentiate J.P. Morgan’s implementation strengths and value.
• Lead implementation projects comprising of client-facing activities such as workshops to refine solutions, establish project plans and governance, conduct Product testing and manage legal documentation.
• Consult client to improve their treasury, finance or business operations through adoption and operation of J.P. Morgan Payment technology and service offering.
• Ensure compliance with audit and controls policies and procedures with active focus on risk management
• Drive improvements to J.P. Morgan Payment global operating model with internal partners to deliver high client satisfaction and internal efficiencies.

Required qualifications, capabilities, and skills, 

• Bachelor's degree or equivalent
• Minimum of 4 years of relevant industry experience in Transaction Banking, Corporate Finance or Payment service providers like Fintech or Merchant Acquiring
• Held positions in client facing roles and proven project management skills 
• Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, highly diversified global organization
• Strong and effective communication (verbal and written) and presentation skills
• Demonstrable self-motivation, initiative, and strong client focus
• Detail oriented and methodical required for strong project management discipline

Preferred qualifications, capabilities, and skills,

• Knowledge or hands-on experience in enterprise applications like SAP, Oracle, Ariba, etc specifically in the finance/treasury domain would be an advantage
• Familiarity with file/data transfer technologies like API, SFTP, ISOxml, etc would be an advantage

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.