Who we are looking for
In this role as Assistant Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients. While this role is advertised to be in Bangalore we are open to considering candidates who are also based in Mumbai or Coimbatore
Why this role is important to us
This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.
What you will be responsible for
Gather, analyze, and document detailed business requirements from stakeholders.
Perform hands-on data analysis to support business insights and operational improvements.
Translate requirements into technical specifications for system enhancements and process improvements.
Support the design, development, and testing of technical solutions that align with business objectives.
Facilitate collaboration across teams and disciplines to align business requirements with system capabilities.
Conduct and oversee gap analysis and dependency mapping to support project managers in identifying and managing interdependencies.
Support systems and flow analysis to uncover inefficiencies and recommend actionable improvements.
Evaluate workflows and processes, contributing to streamlined operations and enhanced efficiency.
Develop and review process and flow diagrams to ensure accurate representation of systems and dependencies.
Utilize a strong understanding of financial products to inform analysis and process enhancements.
Develop and maintain reports, dashboards, and analytics tools.
Conduct data validation and troubleshooting to ensure accuracy and reliability in analysis.
Work closely with IT to ensure seamless integration of solutions with existing systems.
At Assistant Vice President level we require strong leadership and advanced skills in areas such as:
Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.
Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Proven leadership skills as well as managing and developing a high performing operation team.
Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats
Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
The candidate for the Assistant Vice President Alpha Operations Client Pathways role will possess and/or be able to demonstrate:
10 years + experience in financial services presently in a leadership role, having been involved in large scale transformation roles.
Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space
Strong Stakeholder and Relationship Management skills
In-depth understanding of the linkage between information technology and business value
Operations experience program managing large scale initiatives and implementations
Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
Creative and analytical ability in problem resolution and troubleshooting
Collaborative leadership and work style
Additional requirements
Openness to business travel where required
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